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157 

Federal Aviation Administration, DOT 

§ 121.369 

is carried out under the supervision 
and control of the certificate holder. 

(e) Each certificate holder who con-

tracts for maintenance, preventive 
maintenance, or alterations must de-
velop and implement policies, proce-
dures, methods, and instructions for 
the accomplishment of all contracted 
maintenance, preventive maintenance, 
and alterations. These policies, proce-
dures, methods, and instructions must 
provide for the maintenance, preven-
tive maintenance, and alterations to be 
performed in accordance with the cer-
tificate holder’s maintenance program 
and maintenance manual. 

(f) Each certificate holder who con-

tracts for maintenance, preventive 
maintenance, or alterations must en-
sure that its system for the continuing 
analysis and surveillance of the main-
tenance, preventive maintenance, and 
alterations carried out by the mainte-
nance provider, as required by 
§ 121.373(a), contains procedures for 
oversight of all contracted covered 
work. 

(g) The policies, procedures, methods, 

and instructions required by para-
graphs (e) and (f) of this section must 
be acceptable to the FAA and included 
in the certificate holder’s maintenance 
manual as required by§ 121.369(b)(10). 

(h) Each certificate holder who con-

tracts for maintenance, preventive 
maintenance, or alterations must pro-
vide to its responsible Flight Standards 
office, in a format acceptable to the 
FAA, a list that includes the name and 
physical (street) address, or addresses, 
where the work is carried out for each 
maintenance provider that performs 
work for the certificate holder, and a 
description of the type of maintenance, 
preventive maintenance, or alteration 
that is to be performed at each loca-
tion. The list must be updated with 
any changes, including additions or de-
letions, and the updated list provided 
to the FAA in a format acceptable to 
the FAA by the last day of each cal-
endar month. 

[Docket FAA–2011–1136, Amdt. 121–371, 80 FR 
11546, Mar. 4, 2015, as amended by Docket 
FAA–2018–0119, Amdt. 121–380, 83 FR 9173, 
Mar. 5, 2018] 

§ 121.369 Manual requirements. 

(a) The certificate holder shall put in 

its manual a chart or description of the 
certificate holder’s organization re-
quired by § 121.365 and a list of persons 
with whom it has arranged for the per-
formance of any of its required inspec-
tions, other maintenance, preventive 
maintenance, or alterations, including 
a general description of that work. 

(b) The certificate holder’s manual 

must contain the programs required by 
§ 121.367 that must be followed in per-
forming maintenance, preventive 
maintenance, and alterations of that 
certificate holder’s airplanes, including 
airframes, aircraft engines, propellers, 
appliances, emergency equipment, and 
parts thereof, and must include at least 
the following: 

(1) The method of performing routine 

and nonroutine maintenance (other 
than required inspections), preventive 
maintenance, and alterations. 

(2) A designation of the items of 

maintenance and alteration that must 
be inspected (required inspections), in-
cluding at least those that could result 
in a failure, malfunction, or defect en-
dangering the safe operation of the air-
craft, if not performed properly or if 
improper parts or materials are used. 

(3) The method of performing re-

quired inspections and a designation by 
occupational title of personnel author-
ized to perform each required inspec-
tion. 

(4) Procedures for the reinspection of 

work performed pursuant to previous 
required inspection findings (

buy-back 

procedures

). 

(5) Procedures, standards, and limits 

necessary for required inspections and 
acceptance or rejection of the items re-
quired to be inspected and for periodic 
inspection and calibration of precision 
tools, measuring devices, and test 
equipment. 

(6) Procedures to ensure that all re-

quired inspections are performed. 

(7) Instructions to prevent any per-

son who performs any item of work 
from performing any required inspec-
tion of that work. 

(8) Instructions and procedures to 

prevent any decision of an inspector, 
regarding any required inspection from 
being countermanded by persons other 

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158 

14 CFR Ch. I (1–1–24 Edition) 

§§ 121.370–121.370a 

than supervisory personnel of the in-
spection unit, or a person at that level 
of administrative control that has 
overall responsibility for the manage-
ment of both the required inspection 
functions and the other maintenance, 
preventive maintenance, and alter-
ations functions. 

(9) Procedures to ensure that re-

quired inspections, other maintenance, 
preventive maintenance, and alter-
ations that are not completed as a re-
sult of shift changes or similar work 
interruptions are properly completed 
before the aircraft is released to serv-
ice. 

(10) Policies, procedures, methods, 

and instructions for the accomplish-
ment of all maintenance, preventive 
maintenance, and alterations carried 
out by a maintenance provider. These 
policies, procedures, methods, and in-
structions must be acceptable to the 
FAA and provide for the maintenance, 
preventive maintenance, and alter-
ations to be performed in accordance 
with the certificate holder’s mainte-
nance program and maintenance man-
ual. 

(c) The certificate holder must set 

forth in its manual a suitable system 
(which may include a coded system) 
that provides for preservation and re-
trieval of information in a manner ac-
ceptable to the Administrator and that 
provides— 

(1) A description (or reference to data 

acceptable to the Administrator) of the 
work performed; 

(2) The name of the person per-

forming the work if the work is per-
formed by a person outside the organi-
zation of the certificate holder; and 

(3) The name or other positive identi-

fication of the individual approving the 
work. 

[Doc. No. 6258, 29 FR 19210, Dec. 31, 1964, as 
amended by Amdt. 121–94, 37 FR 15983, Aug. 9, 
1972; Amdt. 121–106, 38 FR 22378, Aug. 20, 1973; 
Docket FAA–2011–1136, Amdt. 121–371, 80 FR 
11546, Mar. 4, 2015] 

§§ 121.370–121.370a [Reserved] 

§ 121.371 Required inspection per-

sonnel. 

(a) No person may use any person to 

perform required inspections unless the 
person performing the inspection is ap-

propriately certificated, properly 
trained, qualified, and authorized to do 
so. 

(b) No person may allow any person 

to perform a required inspection un-
less, at that time, the person per-
forming that inspection is under the 
supervision and control of an inspec-
tion unit. 

(c) No person may perform a required 

inspection if he performed the item of 
work required to be inspected. 

(d) Each certificate holder shall 

maintain, or shall determine that each 
person with whom it arranges to per-
form its required inspections main-
tains, a current listing of persons who 
have been trained, qualified, and au-
thorized to conduct required inspec-
tions. The persons must be identified 
by name, occupational title, and the 
inspections that they are authorized to 
perform. The certificate holder (or per-
son with whom it arranges to perform 
its required inspections) shall give 
written information to each person so 
authorized describing the extent of his 
responsibilities, authorities, and 
inspectional limitations. The list shall 
be made available for inspection by the 
Administrator upon request. 

§ 121.373 Continuing analysis and sur-

veillance. 

(a) Each certificate holder shall es-

tablish and maintain a system for the 
continuing analysis and surveillance of 
the performance and effectiveness of 
its inspection program and the pro-
gram covering other maintenance, pre-
ventive maintenance, and alterations 
and for the correction of any deficiency 
in those programs, regardless of wheth-
er those programs are carried out by 
the certificate holder or by another 
person. 

(b) Whenever the Administrator finds 

that either or both of the programs de-
scribed in paragraph (a) of this section 
does not contain adequate procedures 
and standards to meet the require-
ments of this part, the certificate hold-
er shall, after notification by the Ad-
ministrator, make any changes in 
those programs that are necessary to 
meet those requirements. 

(c) A certificate holder may petition 

the Administrator to reconsider the 
notice to make a change in a program.