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Federal Aviation Administration, DOT 

§ 121.589 

whom complaints should be addressed 
for resolution; and, 

(2) Submit their procedures for pre-

liminary review and approval to the 
principal operations inspectors as-
signed to them at the responsible 
Flight Standards office. 

(o) Certificate holders shall assign 

seats prior to boarding consistent with 
the criteria listed in paragraph (b) and 
the functions listed in paragraph (d) of 
this section, to the maximum extent 
feasible. 

(p) The procedures required by para-

graph (n) of this section will not be-
come effective until final approval is 
granted by the Executive Director, 
Flight Standards Service, Washington, 
DC. Approval will be based solely upon 
the safety aspects of the certificate 
holder’s procedures. 

[Doc. No. 25821, 55 FR 8072, Mar. 6, 1990, as 
amended by Amdt. 121–232, 57 FR 48663, Oct. 
27, 1992; Amdt. 121–253, 61 FR 2614, Jan. 26, 
1996; Docket FAA–2018–0119, Amdt. 121–380, 83 
FR 9172, 9173, Mar. 5, 2018] 

§ 121.586 Authority to refuse transpor-

tation. 

(a) No certificate holder may refuse 

transportation to a passenger on the 
basis that, because the passenger may 
need the assistance of another person 
to move expeditiously to an exit in the 
event of an emergency, his transpor-
tation would or might be inimical to 
safety of flight unless— 

(1) The certificate holder has estab-

lished procedures (including reasonable 
notice requirements) for the carriage 
of passengers who may need the assist-
ance of another person to move expedi-
tiously to an exit in the event of an 
emergency; and 

(2) At least one of the following con-

ditions exist: 

(i) The passenger fails to comply with 

the notice requirements in the certifi-
cate holder’s procedures. 

(ii) The passenger cannot be carried 

in accordance with the certificate hold-
er’s procedures. 

(b) Each certificate holder shall pro-

vide the responsible Flight Standards 
office with a copy of each procedure it 
establishes in accordance with para-
graph (a)(2) of this section. 

(c) Whenever the Administrator finds 

that revisions in the procedures de-

scribed in paragraph (a)(2) of this sec-
tion are necessary in the interest of 
safety or in the public interest, the cer-
tificate holder, after notification by 
the Administrator, shall make those 
revisions in its procedures. Within 30 
days after the certificate holder re-
ceives such notice, it may file a peti-
tion to reconsider the notice with the 
responsible Flight Standards office. 
The filing of a petition to reconsider 
stays the notice pending a decision by 
the Administrator. However, if the Ad-
ministrator finds that there is an 
emergency that requires immediate ac-
tion in the interest of safety in air 
commerce, he may, upon a statement 
of the reasons, require a change effec-
tive without stay. 

(d) Each certificate holder shall 

make available to the public at each 
airport it serves a copy of each proce-
dure it establishes in accordance with 
paragraph (a)(1) of this section. 

[Doc. No. 12881, 42 FR 18394, Apr. 7, 1977, as 
amended by Amdt. 121–174, 46 FR 38051, July 
23, 1981; Amdt. 121–207, 54 FR 39293, Sept. 25, 
1989; Amdt. 121–253, 61 FR 2614, Jan. 26, 1996; 
Docket FAA–2018–0119, Amdt. 121–380, 83 FR 
9172, Mar. 5, 2018] 

§ 121.587 Closing and locking of 

flightcrew compartment door. 

(a) Except as provided in paragraph 

(b) of this section, a pilot in command 
of an airplane that has a lockable 
flightcrew compartment door in ac-
cordance with § 121.313 and that is car-
rying passengers shall ensure that the 
door separating the flightcrew com-
partment from the passenger compart-
ment is closed and locked at all times 
when the aircraft is being operated. 

(b) The provisions of paragraph (a) of 

this section do not apply at any time 
when it is necessary to permit access 
and egress by persons authorized in ac-
cordance with § 121.547 and provided the 
part 119 operator complies with FAA 
approved procedures regarding the 
opening, closing and locking of the 
flightdeck doors. 

[Doc. No. FAA–2001–11032, 67 FR 2128, Jan. 15, 
2002] 

§ 121.589 Carry-on baggage. 

(a) No certificate holder may allow 

the boarding of carry-on baggage on an