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780 

14 CFR Ch. I (1–1–24 Edition) 

§ 91.1021 

(1) Make available to the Adminis-

trator at the program manager’s prin-
cipal base of operations, or at a place 
approved by the Administrator, the 
program manager’s management speci-
fications; and 

(2) Allow the Administrator to make 

any test or inspection, other than an 
en route inspection, to determine com-
pliance respecting any matter stated in 
paragraph (a) of this section. 

(c) Each employee of, or person used 

by, the program manager who is re-
sponsible for maintaining the program 
manager’s records required by or nec-
essary to demonstrate compliance with 
this subpart must make those records 
available to the Administrator. 

(d) The Administrator may deter-

mine a program manager’s continued 
eligibility to hold its management 
specifications on any grounds listed in 
paragraph (a) of this section, or any 
other appropriate grounds. 

(e) Failure by any program manager 

to make available to the Administrator 
upon request, the management speci-
fications, or any required record, docu-
ment, or report is grounds for suspen-
sion of all or any part of the program 
manager’s management specifications. 

§ 91.1021

Internal safety reporting and 

incident/accident response. 

(a) Each program manager must es-

tablish an internal anonymous safety 
reporting procedure that fosters an en-
vironment of safety without any poten-
tial for retribution for filing the re-
port. 

(b) Each program manager must es-

tablish procedures to respond to an 
aviation incident/accident. 

§ 91.1023

Program operating manual 

requirements. 

(a) Each program manager must pre-

pare and keep current a program oper-
ating manual setting forth procedures 
and policies acceptable to the Adminis-
trator. The program manager’s man-
agement, flight, ground, and mainte-
nance personnel must use this manual 
to conduct operations under this sub-
part. However, the Administrator may 
authorize a deviation from this para-
graph if the Administrator finds that, 
because of the limited size of the oper-
ation, part of the manual is not nec-

essary for guidance of management, 
flight, ground, or maintenance per-
sonnel. 

(b) Each program manager must 

maintain at least one copy of the man-
ual at its principal base of operations. 

(c) No manual may be contrary to 

any applicable U.S. regulations, foreign 
regulations applicable to the program 
flights in foreign countries, or the pro-
gram manager’s management specifica-
tions. 

(d) The program manager must make 

a copy of the manual, or appropriate 
portions of the manual (and changes 
and additions), available to its mainte-
nance and ground operations personnel 
and must furnish the manual to— 

(1) Its crewmembers; and 
(2) Representatives of the Adminis-

trator assigned to the program man-
ager. 

(e) Each employee of the program 

manager to whom a manual or appro-
priate portions of it are furnished 
under paragraph (d)(1) of this section 
must keep it up-to-date with the 
changes and additions furnished to 
them. 

(f) The program manager must en-

sure the appropriate parts of the man-
ual are accessible to flight, ground, and 
maintenance personnel at all times 
when such personnel are performing 
their assigned duties. 

(g) The information and instructions 

contained in the manual must be dis-
played clearly and be retrievable in the 
English language. 

(h) Program managers that are also 

certificated to operate under part 121 
or 135 of this chapter may be author-
ized to use the operating manual re-
quired by those parts to meet the man-
ual requirements of subpart K, pro-
vided: 

(1) The policies and procedures are 

consistent for both operations, or 

(2) When policies and procedures are 

different, the applicable policies and 
procedures are identified and used. 

[Docket No. FAA–2001–10047, 68 FR 54561, 
Sept. 17, 2003, as amended by Docket No. 
FAA–2022–0912; Amdt. No. 91–368, 88 FR 34443, 
May 30, 2023] 

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